3 of 3 Apprenticeship 1st Line Support Jobs

as part of a huge ICT service. Opportunities like this do not come around often! Role The purpose of this role is to provide a confident, friendly and efficient 1st Line support service to our NHS customers and partners within Nottinghamshire. Working within the 1st Line support technical team you … their call. To log calls to NASP, LSP and third-party suppliers on behalf of NHIS customers. To monitor calls logged on the service desk and inform the First Line Support Team Leader. To ensure customer complaints are escalated to the First Line Support Team Leader. To be responsible for processing and … Training Provider WEST NOTTINGHAMSHIRE COLLEGE Working Week Monday-Friday 8.30am-4.30pm Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Sunday, 17th August 2025 Start Date Monday, 1st September 2025 Desired Skills Communication skills IT skills Attention to detail Problem solving skills Analytical skills Logical Team working Initiative Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade More ❯

Providing 1st and 2nd line IT Support to our customers •Monitoring Customers' Infrastructure via RMM solution Role Your primary responsibilities & duties will include: Providing 1st and 2nd line IT Support to our customers Monitoring Customers Infrastructure via RMM solution Following escalation procedures to ensure Service Level Agreements are met Managing … At least 20% of your working hours will be spent training or studying. ICT (Information Communications Technician) level 3 apprenticeship standard You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Your training will include gaining a level 3 IT qualification Over 90% of our Apprentices move on to permanent … C/4 + (Essential) About the Employer GUIDANCE TECHNOLOGIES LTD We are Guidance Technologies your reliable and responsive IT partner Our expert team specialise in complete IT support and management to bring out the best in your business. We understand that each client is different and tailor our services by project and by person. Serving London and More ❯

hands-on experience by assisting schools through phone, email, and remote desktop tools, learning how to resolve technical issues and provide guidance to our customers. Role Learn to support schools using their MIS systems via phone, email, and remote support tools Log customer queries and track support tickets through to resolution Assist in identifying … in training sessions and use online resources and webinars to build your knowledge Assist with creating and updating help guides and documentation Help colleagues with various administrative and support tasks Commit to learning about school processes, data protection, and education standards Follow company policies, including health & safety and equality practices Training Customer Service Practitioner Level 2. Upon completion … D (Essential) Maths GCSE, grade 3/D (Essential) About the Employer KEYSTONE MIS LIMITED Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK. We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many More ❯