IT Service Desk Engineer Apprentice
- Hiring Organisation
- ROUNDWORKS IT
- Location
- Birch House, Ransom Wood Business Park, Southwell Road West, Rainworth, Mansfield, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £19,000 a year
first point of contact for IT support, helping to resolve issues and ensure smooth day-to-day operations for customers. Working in a fast-paced environment, you’ll provide support over the phone, via a ticketing system, and occasionally on-site. Role Provide 1st and 2nd line IT … support to customers, remotely and on-site Diagnose and resolve hardware and software issues, including Windows and Mac operating systems Respond to IT requests within agreed SLA timeframes Install and configure IT equipment in office, remote, and on-site environments Set up user accounts, email addresses, and groups ...