2 of 2 Apprenticeship IT Strategy Jobs

will work closely with our Central IT Team and Cluster IT Managers to support the delivery of IT services across multiple schools within our community. This role offers real responsibility from day one and the opportunity to develop advanced technical, project … second-line technical support to staff and students Managing and resolving helpdesk tickets in line with service standards Installing, maintaining and repairing IT hardware, software and peripherals Supporting Microsoft 365, Windows desktop environments and cloud-based services Assisting with network, server and telephony troubleshooting Supporting cybersecurity, safeguarding ...

This is an excellent opportunity for someone looking to begin or develop a career in IT support while completing a Level 3 Information Communications Technician Apprenticeship through the Support Technician Pathway. Role Answer incoming support telephone calls in a professional, friendly, and confident manner … first point of contact for customers and end users experiencing IT issues Communicate with users through telephone calls, email, and the helpdesk ticketing system Listen carefully to users, ask appropriate questions, and gather the information needed to understand and diagnose their issue Provide clear instructions and guide ...