1 of 1 Apprenticeship IT Strategy Jobs

and resolving their issues by remote access via their RMM and ticketing system. Role As part of the technical support team, you will work alongside colleagues responding to IT incidents reporting by our customers. This is a customer facing role and no two days are the same. The IT support desk is a busy … and fast paced environment and ideal for any person looking to start their career in IT. Reported IT incidents can cover software, hardware, network and cloud technologies. The main duties of the role consist of: Managing calls and liaising with customers and suppliers Recording all their requests in the internal tracking system Handling incidents reported by users … day running of the department Setting up of technical equipment and technical fault diagnosis Setup of computer hardware to customers' requirements Daily - weekly checks Training Information Communications Technician (IT Support) Apprenticeship Level 3 Functional skills in maths and English Level 2 if required. The business has a history of retaining apprentice graduates in full-time roles. Apprenticeship More ❯