4 of 4 Remote/Hybrid Apprenticeship Microsoft 365 Jobs

Provide technical support for hybrid environments, including Microsoft 365, Entra ID (Azure AD), Intune-managed devices, and remote collaboration tools (Teams). Ensure compliance with security policies and assist with automation of onboarding/offboarding processes Role Key Responsibilities: Support the IT team in the resolution … Work on the internal helpdesk ticket queue to resolve staff issues. Manage identity lifecycle (Joiners, Movers, Leavers) in Active Directory and Entra ID. Administer Microsoft 365 services (Exchange Online, Teams, SharePoint) and Intune for device compliance. Ensure timely vulnerability patching of user assets (laptops, desktops, servers ...

Providing technical support to users via phone, email, and remote tools like ISL. Managing user accounts, resetting passwords, and configuring MFA in Microsoft 365. Installing, updating, and troubleshooting software on Windows, macOS, iOS, and Android. Monitoring systems using tools like N-Able and NinjaOne and ensuring SLAs are met. … Documenting tasks and updates in the ticketing system and communicating progress via Teams and 3CX. Youll also gain exposure to cloud technologies such as Microsoft 365, Google Workspace, and Intune. Desired Qualities, Skills, and Knowledge: Essential: A clean UK driving licence and DBS check (required for visiting ...

work closely with small to medium-sized businesses across the Midlands and beyond, delivering trusted IT support, cybersecurity solutions, remote working setups, and Microsoft 365 services tailored to each client’s needs. ...

agreed service level agreements. Assist with user account management, including password resets, new user creation, access permissions and security tasks within Active Directory and Microsoft 365. Support endpoint security by installing, monitoring and maintaining antivirus and device protection solutions, ensuring systems remain secure and compliant. Troubleshoot hardware, software … accurately using the helpdesk system to maintain a clear audit trail and support service improvement. Gain hands-on experience with cloud technologies such as Microsoft Intune, Google Workspace and SharePoint, as well as basic scripting and automation tools. Full training and support will be provided by your workplace mentor ...