3 of 3 Remote Apprenticeship Microsoft 365 Jobs

the Job: Providing technical support to users via phone, email, and remote tools like ISL. Managing user accounts, resetting passwords, and configuring MFA in Microsoft 365. Installing, updating, and troubleshooting software on Windows, macOS, iOS, and Android. Monitoring systems using tools like N-Able and NinjaOne and ensuring SLAs … Documenting tasks and updates in the ticketing system and communicating progress via Teams and 3CX. Youll also gain exposure to cloud technologies such as Microsoft 365, Google Workspace, and Intune. Desired Qualities, Skills, and Knowledge: Essential: A clean UK driving licence and DBS check (required for visiting … computers. An interest in IT ticketing systems and remote desktop tools. Experience helping friends, family, or school with tech issues. Basic knowledge of VPNs, Microsoft 365, or Google Workspace. A Grade 5/C in GCSE English and a Grade 4/C in GCSE Maths is More ❯

Baltic Apprenticeships. A Typical Day in the Job: Using the telephone to answer incoming support calls Hands on repairing hardware Resolving issues in office 365 Providing support remotely Configuring new devices and processing new starter requests Involvement in password resets and anti-virus configuration Networking installation and monitoring More ❯

learn and grow. Customer care skills. Ability to build good relationships with others. A basic understanding of how to use Microsoft Office/O365 applications. Organisation and time management skills. A GCSE Grade 4/C in Maths or English 5/C in GCSE Your Training with Baltic More ❯