26 to 28 of 28 Apprenticeship Microsoft 365 Jobs

issues. Carry out routine system maintenance and software updates. Assist with user account creation, password management and access permissions. Support cloud-based services, including Microsoft 365 and business applications. Learn about network infrastructure, servers, virtualisation and cybersecurity. Maintain IT documentation and update asset management records. Training Your ...

line with the triage process Capture the right information first time so that escalations do not bounce back Resolve common issues first time — passwords, Microsoft 365, printing, endpoint and user set-up Escalate to Tier 2 promptly when a ticket is beyond 1st line or at risk ...

ready to develop their skills through hands-on experience. Role Setting up client accounts and passwords using Windows Group Policy Management for Office 365 Effectively communicating via email, telephone, and face-to-face interactions to offer technical advice and guidance on-site Utilising their ticketing system to guide … hour response SLAs Leveraging troubleshooting tools like Advanced IP Scanner, PowerShell Commands to work through scrips for Windows issues, and Sara Tools for Microsoft problems Performing stress tests and diagnostics when receiving or ordering equipment, ensuring everything operates flawlessly before deployment Conducting cable tests and diagnostics to pinpoint issues ...