Service Desk Analyst L1
- Location
- Aberdeen City, Scotland, United Kingdom
security access, and syncing directories. Provide advanced support for Microsoft 365 services such as Exchange Online, Teams, SharePoint, and OneDrive. Troubleshoot network problems including DNS, DHCP, VPN, firewall , and proxy issues. Use tools like SCCM or Intune for remote desktop and endpoint management. Monitor and manage IT service tickets, making ...