Service Desk Analyst L1
- Location
- Aberdeen City, Scotland, United Kingdom
services such as Exchange Online, Teams, SharePoint, and OneDrive. Troubleshoot network problems including DNS, DHCP, VPN, firewall , and proxy issues. Use tools like SCCM or Intune for remote desktop and endpoint management. Monitor and manage IT service tickets, making sure they are categorized, prioritized, and resolved on time. Create ...