7 of 7 Remote SLA Jobs in Aberdeen

teams with the necessary detail. Resolution Ownership: Maintain responsibility for support cases until full resolution, keeping users updated throughout. Efficiency Focus: Meet or exceed SLA expectations for ticket closure rates while maintaining a keen eye for accuracy and detail. Automation Support: Identify opportunities for automation and efficiency improvements within the More ❯

AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner More ❯

role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You More ❯

and is paying up to £630 per day inside IR35. Key Responsibilities for the IaaS Project Engineer: Manage incident and request fulfilment tickets within SLA timeframes Monitor infrastructure health and respond proactively to issues Provide hands-on support for IT projects and new initiatives Investigate and remediate security vulnerabilities or More ❯

Start: ASAP Responsibilities: Provide tech support for hardware, software, and peripherals. Log support calls, document outcomes, and update users. Resolve calls promptly and within SLA targets. Redirect/escalate support requests as needed. Offer professional and rapid user support. Liaise with colleagues for continuity. Monitor stock of IT peripherals (monitors More ❯

definition, list views, dynamic forms) Salesforce Experience Cloud site building experience Expertise on Out of the box capabilities of Service Cloud including Entitlements/SLA Management Implementation of complex Salesforce Flows Able to develop robust and advanced Salesforce Lightning Web Components (inc. familiarity with HTML, CSS, JavaScript) Knowledge of Salesforce More ❯

projects to meet business goals and objectives. Manage the day-to-day IT Systems Service Requests and Incidents using a Service Management tool, ensuring SLA standards are in place and met both internally and externally. This includes working with a wide range of external suppliers and internal stakeholders to troubleshoot More ❯