Aberdeen, Aberdeenshire, Scotland, United Kingdom Hybrid / WFH Options
Cammach Bryant Limited
team members to troubleshoot and resolve Dynamics 365 issues Proposing tangible solutions to avoid repeatable errors Providing guidance for system changes and enhancements Identifying continuousimprovement opportunities for assigned systems and processes Creating user accounts, deleting accounts, creating/changing permissions by account; user profiles, page layouts more »
Aberdeen, Aberdeenshire, Scotland, United Kingdom Hybrid / WFH Options
SWORD IT SOLUTIONS LIMITED
risks or issues. Participate in service meetings and Change Advisory Board meetings, and ensure actions are documented and carried out. Co-ordinate and support continuousimprovement initiatives and enhancing customer experience. Encourage buy-in from key stakeholders and help coordinate engagement. Promote engagement from all stakeholders. Requirements more »
Aberdeen, Aberdeenshire, Scotland, United Kingdom Hybrid / WFH Options
SWORD IT SOLUTIONS LIMITED
between Sword and assigned Customers to ensure the experience and service they receive retains long standing engagements, delivers operational success and excellence, demonstrates continualimprovement, maximises current and future revenue opportunities, identifies growth, and provides opportunities for staff working at the customers to deliver and achieve their best. … aligned to the needs and goals, enabling a demonstrable partnership and collaborative relationship Maintain service performance and delivery targets, run the continual service improvement process, engage with regular reporting and resource management, ensuring relevant performance metrics are met and customer satisfaction is high Have regular engagement with Customers … and the appropriate stakeholders to gain a thorough understanding of the clients business Develop CSIP (Continual Service Improvement Plans), Customer Experience Plans and Service Reports as part of the delivery of services Maintain, and where possible improve upon Swords service performance targets in terms of revenue, profitability, longevity more »