1 of 1 Remote/Hybrid Collaborative Working Jobs in Altrincham

Service Desk team achieves internal targets and standards defined in Service Level Agreements (where applicable) Make recommendations and implement improvements to operations or working practices with the Service Desk team Key duties include: Record, investigate, analyse, triage, assign and resolve (where possible) incidents, ensuring an appropriate outcome. Ensure that … incidents and service requests are triaged and categorised accordingly, working with the appropriate team(s), seeing each incident through to resolution Ensure that critical incidents are progressed with the appropriate priority by all departments within the Company and communication with end users is managed effectively When required, negotiate with ...