2 of 2 Remote/Hybrid ITIL Jobs in Andover

workflows, Filters, Escalations, Active Links + Smart IT configuration. Scripting: Python, PowerShell, Bash for automation tasks. BMC Helix Discovery (ADDM) + CMDB data modelling. ITIL v4 Foundation Certification preferred. ...

will analyse service trends, identify opportunities for improvement and work with internal teams to implement enhancements that strengthen overall service delivery. Previous exposure to ITIL best practice is essential, and an ITIL qualification would be advantageous, although equivalent practical experience within an ITIL-focused environment will also be considered.You will … will be comfortable taking ownership of service performance, driving improvements and influencing stakeholders across the business. You will possess a strong understanding of ITIL principles and have experience working within structured service delivery environments where customer service and continual improvement are key priorities. Strong analytical skills are essential, with ...