Application Support Analyst
- Hiring Organisation
- Ascend Consulting
- Location
- Andover, Hampshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 - £30,000 per annum
Offer clear and concise guidance on product features and functionality. ·Ensure a high level of customer satisfaction through professional, courteous communication. ·Apply strong product knowledge to assist customers effectively. Triage & Case Management ·Triage and manage customer enquiries and issues, recording activity on each case through the service desk … detail for the development team. ·Participate in software testing to ensure product quality and functionality. ·Provide feedback on software performance and user experience. Product Knowledge & Continuous Learning ·Actively learn and build expertise in the TASS Finance software solution. ·Engage in continuous learning to stay up to date on product ...