4 of 4 Remote/Hybrid CRM Jobs in Avon

Birmingham. You will lead end-to-end delivery across three priority projects, from requirements gathering to go-live, working with the contact centre and CRM developers. The role requires hands-on Genesys Cloud CX configuration, experience with callbacks, IVR changes or AI features, and strong stakeholder communication. Start ASAP with ...

expanding network. Optimise landing pages and customer journeys, including building and updating pages in WordPress and applying SEO best practice. Analyse website, campaign and CRM data to understand traffic sources, lead quality and customer drop-off. Identify and deliver conversion rate optimisation (CRO) opportunities through testing, targeting and customer journey … leads, conversions, CPA and ROI. A good understanding of customer journeys, audience segmentation and targeted campaign delivery. Experience using website analytics, campaign data and CRM insights to inform decisions and improve performance. Confidence managing marketing budgets and forecasting. Experience briefing and managing external agencies or digital partners. Strong project management ...

tone, replacing manual outbound dialling AI post-call summaries: use Genesys transcription and AI to write a short call summary into the Microsoft Dynamics CRM for the next adviser Automated ID and verification: let callers pass ID and verification in the IVR before reaching an adviser The role You will … that codes flow correctly into reporting, and taking changes live. You will work side by side with the in-house Genesys engineer and the CRM developers. Essential Hands-on Genesys Cloud CX configuration in a live contact centre, including Architect call flows, IVR and routing Has delivered contact centre improvements ...

drive sales growth. Manage customer enquiries and provide effective after-sales support. Support product demonstrations, trials, installations, and technical evaluations where required. Maintain accurate CRM records, sales forecasts, and activity reports. Collaborate with internal teams, providing valuable market feedback to support product development, pricing, and commercial strategy. Represent the company … skills. Self-motivated and comfortable working independently in a field-based environment. Highly organised with excellent planning and time-management abilities. IT literate, including CRM systems and Microsoft Office applications. Full UK driving licence. A qualification in Electrical, Electronic, Automation, or Electro-Mechanical Engineering would be advantageous, although candidates with ...