Senior Service Desk Analyst
- Hiring Organisation
- Leidos Innovations UK Limited
- Location
- Bristol, Avon, South West, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £30,000
Change practices, ensuring quality, governance, and service stability. Operational Governance & Continuous Improvement Identifies service trends and implements improvement actions that enhance reliability, performance, and customer experience. Tooling, Automation & Workflow Management Optimises JIRA workflows and Confluence knowledge spaces while supporting automation to streamline operational efficiency. AWS Platform Support Supports monitoring … troubleshooting, and operational activities across AWS services to maintain platform health and resilience. Stakeholder & Customer Engagement Delivers clear, professional communication and provides senior guidance to stakeholders and junior team members. Main Duties and Responsibilities: Provide high-quality first line and advanced technical support in response to incidents ...