2 of 2 Remote/Hybrid ITIL Jobs in Avon

Strong communication, analytical and problem-solving skills. The ability to work independently while contributing effectively across multidisciplinary teams. Essential Qualifications You’ll also hold: ITIL 4 Managing Professional, or another advanced ITIL qualification beyond Foundation level. SAFe certification, or equivalent practical experience working within a SAFe environment. Why Apply? This ...

service performance against SLAs, KPIs and utilisation allowances. Produce detailed reporting with insights and recommendations. Identify trends and improvement opportunities using performance data. Apply ITIL best practice to mitigate risks and manage incidents. Act as an escalation point for customers and internal teams. Experience & Skills Background in an IT service … environment with ITIL lifecycle exposure (Certification a bonus). Experience engaging senior stakeholders and leading teams. Skilled in ITSM tools, BI dashboards, Excel and PowerPoint. Strong analytical, communication and presentation skills. Confident handling major incidents and escalations. Customer-centric mindset with strong organisational abilities. Successful applicants can expect a salary ...