3 of 3 Remote Incident Management Jobs in Avon

the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the Role We are seeking a highly capable Incident Management Specialist to support the end-to-end incident management lifecycle and provide structured, forward-looking insights through systematic horizon scanning. This dual-function role is … integral to maintaining operational resilience by coordinating effective incident response activities and identifying emerging risks and trends that may affect HL's strategic and operational objectives. Salary Offering circa £40k-£45k dependent on experience, plus bonus and additional benefits. What you'll be doing Support the Incident Management Lead throughout the full incident lifecycle, including coordination … of response efforts and maintaining detailed documentation. Organise and facilitate incident-related meetings, ensuring accurate recording of minutes, action items, and follow-ups. Effectively use platforms such as Everbridge, MetricStream, and CL360 for incident communication, data analysis, and reporting. Lead structured post-incident reviews to capture lessons learned, define improvement actions, and track timely resolution of agreed More ❯

bases you will perform daily system monitoring and health check to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development … and smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and worked with Lead Consultants to learn, share knowledge and assure continuous improvement. Requirements A strong record of accomplishment as an Integration Engineer or Integration … or similar). Strong problem-solving skills and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. Desirable eCommerce industry experience/configuring connectors with the likes of Shopify or similar As an individual you will be More ❯

in our operational processes and tools. Manage cloud platforms with a focus on cost efficiency, particularly AWS services. Operate and optimise monitoring and alerting systems. Handle API integrations, DNS management, and web service configurations. Develop automation tools and scripts to streamline operational processes. Oversee deployment pipelines and version control systems. Conduct incident management processes and post-mortem … Qualifications: Strong experience with cloud platforms, especially AWS, and cost management. Proficiency in monitoring and alerting systems such as Sentry, Logz.io, or similar. Deep understanding of API integrations, DNS management, and web service configurations. Experience with automation tools and scripting for operational processes. Knowledge of deployment pipelines and version control systems. Proven track record in technical operations or DevOps … a SaaS environment. Strong problem-solving skills with the ability to triage and prioritise issues effectively. Experience in creating and maintaining documentation (runbooks, technical guides). Understanding of SLA management and operational metrics. Excellent communication skills, capable of explaining technical concepts to non-technical stakeholders. If you are interested in this position please apply online or for more information More ❯