2 of 2 Remote Incident Management Jobs in Avon

We're seeking a Head of Technology Operations to lead a high-performing, multi-disciplinary team across infrastructure, cloud platform engineering (Azure), security, service management, and technical operations. Within this role, you will be managing internal managers and third-party resource. You'll play a key role in a fast-paced, tech-led company that delivers real-time data … customers. In this role, you will: Own cloud operations across Azure and drive platform performance and cost optimisation Oversee security engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g. ServiceNow, Salesforce), and software licensing Collaborate with exec leadership weekly to drive strategy and … Experience driving observability and monitoring strategies across large-scale services Good working knowledge of cybersecurity practices, frameworks (NIST, ISO 27001, Cyber Essentials), and audit processes Vendor, contract, and license management experience across software and infrastructure suppliers Skilled communicator with experience managing stakeholders across business and technical teams Budget responsibility and comfort presenting performance data and financial plans You'll More ❯

Service for a Government customer. Working at the customer site with a team of up to 10 engineers, the Service Manager will be responsible for the day-to-day management of the service. The Service Manager will be the primary on-site representative of our client, working with customer teams and other suppliers to oversee the delivery of the … assurance Key Responsibilities of the Service Delivery Manager: Manage a team of up to 10 engineers to support the cross-domain system Ensure timely response to incidents and oversee incident management process Ensure appropriate investigation into ongoing problems and agree suitable mitigation actions Liaise with customer and other supplier stakeholders to manage and resolve issues Contribute to configuration … and asset management processes at the client Ensure continuous delivery of updates into the test, reference, and production systems Share product upgrade information with customer stakeholders to enable them to take advantage of new features and capabilities Providing regular reporting to customers on the provision of the managed service, including providing reports on adherence to, or exceptions to, commercial More ❯