2 of 2 Microsoft Exchange Jobs in Avon

manage workload effectively Full UK driving licence (essential) Desirable Experience using JIRA or similar ticketing systems Exposure to Active Directory, SCCM, or Exchange IT support or administration certification Is this of interest? If so, apply now with an up-to-date CV for consideration! Note ...

setting. Key Responsibilities Provide 1st and 2nd line support to end users via phone, email, and ticketing system Troubleshoot issues relating to Windows, Microsoft 365, and basic networking Manage incidents and service requests in line with SLAs Escalate complex issues to senior engineers where required … Skills & Experience Previous experience in a Service Desk/Helpdesk role, ideally within an MSP Strong knowledge of Windows 10/11 and Microsoft 365 Basic understanding of Active Directory (user management, group policies) Familiarity with ticketing systems and ITIL-based processes Exposure to networking concepts (DNS, DHCP ...