Service Manager
- Hiring Organisation
- Sento Talent
- Location
- Bristol, Avon, South West, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £50,000
managed service customers, ensuring delivery aligns with contractual commitments, business objectives and agreed scope. Youll guide customers through the full-service lifecycle, onboarding, performance management, continual improvement and major incident response, acting as their trusted partner throughout. Key Responsibilities: End-to-end management of Critical Path Consult … with project and transition teams during onboarding. Ensure stakeholder buy in to deliver projects smoothly and to scope. Analyse service performance against SLAs, KPIs and utilisation allowances. Produce detailed reporting with insights and recommendations. Identify trends and improvement opportunities using performance data. Apply ITIL best practice to mitigate ...