1 to 3 of 3 Service Delivery Jobs in Avon with Remote Work Options

IT Service Desk Supervisor We are looking for an IT Service Desk Supervisor to join our team in Bristol. Reporting to the Head of IT Operations, this role is part of both the IT Operations and IT Service Delivery Teams. You will manage a small team … during core hours (07:30-18:00) and participate in the out-of-hours support rota. Handle inbound and outbound calls, maintaining high customer service standards. Manage escalated incidents, logging and updating details in the IT Service Management tool. Troubleshoot technical issues, ensuring minimal disruption to stakeholders. Provide … provide IT sign-off for changes. Support infrastructure across multiple office locations. Skills and Experience: Minimum of four years' experience on a busy IT service desk. At least two years' experience leading a small team of IT analysts is preferred. Strong customer service, communication, troubleshooting, and problem-solving more »

implementation. Ensuring consistency of experience across platforms and devices while balancing user needs, business requirements, and technical constraints. Collaborating with product managers, user research, service delivery and other and cross-functional teams to define product vision, features, and functionality. Managing and overseeing the mapping of end-to-end … of teams. Coordinating design activities, unblocking barriers to progress across multiple areas of work simultaneously. About you Exemplary design skills covering psychology, interaction, accessibility, service design, prototyping, IA, usability, and UCD methods Proven leadership skills with experience scaling design capability and leading technical experts Experience within Fintech, with an … we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus* & annual pay review 25 days* holiday plus bank holidays more »

of contact to manage and resolve any queries and requests. You will ensure effective handover of training materials you have developed to the training delivery teams via structured train-the-trainer activity to ensure consistency of structure and learning outcomes. You will collate qualitative and quantitative analytics and feedback … external stakeholder relationships enabling you to understand their needs, identify, challenge, and recommend suitable solutions and the benefits, manage expectations, and provide a quality service delivery. Experience of or ability to quickly learn and pick up or new systems, technology, and software to create, manage and deliver digital content … UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent more »