2 of 2 Remote Support Analyst Jobs in Avon

Hybrid working with flexible hours, part-time and remote options. Highly respected digital agency. Supportive, people-first culture with a strong team ethos. Client Support Analyst required to join a growing creative, digital agency in Bath that values service, relationships, and continuous improvement. You’ll be the go-to person for clients, helping them get the most out … part-time position (remote or hybrid) covering mornings or afternoon daily or a full-time role with additional project management duties. What you'll be doing As a Client Support Analyst you’ll be the first point of contact for a portfolio of clients, managing day-to-day website queries and ensuring their needs are met with efficiency … and care. You’ll build strong relationships, understand their goals, and proactively support them to get the best outcomes. You’ll work closely with internal teams to resolve issues, coordinate updates, and ensure smooth delivery of services. You’ll also contribute to improving processes and identifying opportunities to enhance the client experience. Expect to manage multiple accounts, track performance More ❯

Were working with a Bristol based tech company looking to recruit an experienced Application Support Analyst to work on a hybrid basis. Our Client is an award winning leading global supplier of application software and implementation services to the health insurance sector. What you're looking for? Joining their friendly, team of 6 Application Support Analysts you … ll deliver first class support to a worldwide customer base using their award-winning product and be responsible for: Triaging Incidents logged within the Service Desk system Investigating and resolving all types of application support issues/requests Working directly with client representatives to progress issues/requests Collaborating with colleagues to progress issues/requests and further … further in-depth analysis Liaising with different teams for progressing issues through to resolution Assisting with the download of databases from clients and their restore locally Cloud hosted application support activities The team strives to be non-hierarchical with a friendly can-do culture encouraging a proactive approach where every Analyst takes ownership of their ticket/s More ❯