2 of 2 Remote/Hybrid Continuous Improvement Jobs in Aylesbury

service delivery performance. Acting as the senior technical escalation point, you will provide guidance and support on complex issues whilst helping to drive continuous improvement across people, processes, and technology. Key Responsibilities Team Leadership & Development Lead, mentor, and develop a team of support engineers across both technical … across support delivery, documentation, security, and customer engagement. Engage directly with customers during critical incidents and sensitive escalations to ensure positive outcomes. Service Delivery & Continuous Improvement Ensure support requests are managed effectively and resolved within agreed service levels. Monitor service desk performance, response times, ticket quality, customer ...

coordinate repairs within the workshop Deliver responsive, high-quality support to customers via phone and remote tools Maintain accurate service records and contribute to continuous improvement Internal IT Support: Provide IT support to office and field-based staff Troubleshoot day-to-day issues (Windows 11, password resets ...