IT Change and Problem Lead
- Hiring Organisation
- SNG (Sovereign Network Group)
- Location
- Basingstoke, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £51,000 - £60,000 per annum
meet required standards. Lead the lifecycle of problem records, including root cause analysis and proactive trend identification. About You Strong experience establishing and maturing ITIL-aligned change and problem management processes in a large organisation. Proven experience in process or service ownership with measurable improvements delivered. Strong analytical and problem … solving skills, with the ability to interpret data and drive decisions. ITIL v3 or v4 Foundation certification. Familiarity with tools such as M365, Cherwell, DevOps, and methodologies such as Agile, TOGAF, and ITIL. Why Join Us? At SNG, you'll be part of a purpose-driven organisation that values fairness ...