Customer Care Representative
Bath, Somerset, South West, United Kingdom
Hybrid/Remote Options
Hybrid/Remote Options
Truespeed
per annum Please Note: Applicants must be authorised to work in the UK At Truespeed, we're on a mission to bring ultrafast, full-fibre broadband to homes and businesses across the South West. Founded to challenge the status quo, we deliver reliable internet connectivity backed by outstanding customer service and a people-first approach. The Role As a Customer … ensure each interaction ends with a smile. Key Responsibilities: Manage inbound customer queries across multiple channels including phone, chat, email, and social media Take ownership of customer issues - from broadband questions and installation bookings to technical queries and complaints Deliver first-time resolution wherever possible Support complaint resolution with empathy and professionalism Contact customers to book installations and clearly explain More ❯
Employment Type: Permanent, Work From Home
Salary: £28,000
Posted: