1 of 1 Remote Coaching Jobs in Bath

and day-to-day coordination of initial support agents (1st and 2nd line, including technical support), or agency equivalents. Maintain internal SOPs and onboarding resources. Support agent performance reviews, coaching, and QA feedback. 7. Customer Feedback Loop Tag and prioritise feedback, bugs, and feature requests Maintain a flow of insights between support and Product/Design Champion the customer voice More ❯