3 of 3 Remote Service Delivery Jobs in Bath

s UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider. About the Role The role is a fixed-term contract for 12 months, providing an excellent opportunity to gain significant experience and make … within a dynamic team. The role holder will manage the day-to-day work requirements of the team in relation to administration and the service delivery to advisers and end clients, and ensure the work needed to be processed by the team is carried out to the highest … standard and within the specified service level agreements. You will be responsible for the investigation and resolution of complaints, breaches and escalated queries, along with other areas of the business, to develop a market-leading service delivery operation. Our hybrid working model offers a minimum of More ❯

term success and innovation. This is a unique opportunity to join at a pivotal moment, helping to shape and scale our use of Salesforce Service Cloud, Service Cloud Voice, Einstein AI, Data Cloud, and other cutting-edge technologies. You'll be at the forefront of redefining our Contact … re excited about combining hands-on technical leadership with strategic impact, we'd love to hear from you. Technical Responsibilities Drive the design and delivery of a best-in-class Salesforce solution for HL's Contact Centre and Client Engagement functions, leveraging Service Cloud, Service Cloud Voice … practices, development standards, and governance processes to ensure quality, scalability, and reliability of the platform. Lead platform and release planning, managing technical dependencies and delivery milestones in collaboration with delivery and architecture leads. Monitor and optimise platform performance, ensuring high availability, scalability, and efficient use of resources. Stay More ❯

to develop their career in the financial services industry. Your Day with Equisoft: Resolve support tickets of varying complexity, maintaining the high quality of service provided by the Service Delivery department. Provide technical support and assistance to business end-users during the following support shifts: 0730 to … by customers before offering them the best possible solution. Problem diagnosis including managing escalation of complex issues to SMEs, development, and infrastructure teams Managing service communications and updates Service monitoring and error log management Creating and updating application documentation/knowledge base articles Assisting with the formal testing … of new client configurations Requirements: Technical Numerate or analytical degree Excellent telephone manners, customer service skills, active listening skills, verbal, and written communication skills. Good general IT skills Accurate usage of grammar and meticulous attention to detail Excellent verbal and written communications skills Soft Skills Analytical and problem-solving More ❯