Lead Service Desk Analyst
- Hiring Organisation
- ROTORK PLC
- Location
- Bath, Somerset, South West, United Kingdom
- Employment Type
- Permanent, Work From Home
accountability, collaboration, and customer-focused support Work closely with the Global Service Desk Manager to support consistent standards, tools, and performance expectations. Use ServiceNow and reporting insights to identify operational improvement opportunities and support better day-to-day service delivery. Identify trends and contribute to continuous improvement, automation, and knowledge … approach Knowledge of ITIL frameworks and service management best practices Experience leading a team, including performance management and development of direct reports. Experience with ServiceNow (or similar tools) and performance reporting A passion for continuous improvement, team development, and delivering excellent customer experience Strong communication and stakeholder management skills ...