3 of 3 SLA Jobs in Bedfordshire

telephone manner Able to work independently in the field Reliable, enthusiastic and able to work effectively in a team Ability to prioritise workload and deliver solutions to meet customer SLA’s Strong customer-facing skills, with an awareness of varying client technical skills Attention to detail and accurate record keeping Comfortable around young people in the education environment Essential: Having More ❯

Be the first point of contact for customer enquiries via phone and email Log job details accurately into our internal IT system Plan engineer's routes in line with SLA requirements Liaise with engineers and parts dispatch teams to ensure smooth operations Provide job completion updates and relevant information to customers What We're Looking For: Proven experience in a More ❯

of contact for all customer enquiries via telephone and email. Accurately log all job details into the internal IT system. Plan engineers' routes in line with Service Level Agreement (SLA) requirements to ensure efficient service delivery. Provide ongoing support to the engineering and parts dispatch teams. Confirm job completion and ensure all relevant updates are communicated to customers in a More ❯