ASPIRE Global Service Centre – Service Desk Level 1/Level 2 Analyst
- Location
- Belfast City District, Northern Ireland, United Kingdom
solving technical problems and delivering a great customer experience. You’ll be at the frontline of IT support, working across Microsoft 365, Windows, Active Directory, Azure and AWS environments , using ServiceNow to manage incidents and service requests. You’ll have the opportunity to build your technical … service requests from initial triage through to resolution or escalation . Troubleshoot hardware, software, Microsoft 365, Windows and network issues . Support Active Directory, Group Policy, user accounts, access requests and password management . Log and manage incidents and requests through ServiceNow . Work to agreed ...