Service Manager – Site Reliability Engineering
- Location
- Belfast City District, Northern Ireland, United Kingdom
overall health, reliability, availability, and observability of critical business applications and technology services Establish, monitor, and report on SLAs, SLOs, Error Budgets, availability, performance, and operational KPIs Lead Major Incident Management activities, coordinating cross-functional teams during outages and ensuring rapid service restoration and RCA completion Drive Problem Management … operational reporting Promote automation and operational efficiency through Infrastructure as Code, DevOps, self-healing, and auto-remediation Partner with engineering, platform, infrastructure, security, and business teams to improve resilience, scalability, stability, and customer experience Act as operational liaison for business stakeholders and vendors, conducting service reviews, communicating risks ...