3 of 3 Remote ITIL Jobs in Belfast

desk performance, including complaints and plaudits. Support the development, documenting, and maintaining of service desk processes, procedures, and best practices. Ensure compliance with company policies and industry standards, including ITIL practices. Identify and implement improvements to service desk tools and workflows. Collaborate with other IT teams to ensure alignment and efficiency across all IT operations. The creation and maintenance of … desk team in a fast-paced environment. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow, Jira, Zendesk). Knowledge of ITIL frameworks and best practices; ITIL certification preferred. Excellent leadership and team management skills. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality … Group Policy Support. Strong technical proficiency in Windows Server and Linux (preferable) operating systems. Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. ITIL Version 4 Foundation Level certification. Relevant Technical Certifications. Company Description Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with More ❯

environments. Experience managing a team in a technical or operational environment. Experience with ITSM tools (e.g., ServiceNow). Desirable Skills Experience with cloud platforms such as Azure or AWS. ITIL certification (Foundation or higher). 3rd level qualification in IT or Computing. Experience in education or large managed service environments. Additional Information Hybrid working model: 2–3 days per week More ❯

with developing and implementing process and service improvements across the team. Experience needed: Essential: · Previous experience in high-priority incident management in a multi-client or shared service environment · ITIL awareness In addition you will also have: · Knowledge of Remedy or similar tools and the Incident Management process What you will be doing: · Managing high-priority incidents through to closure More ❯