2 of 2 Remote Incident Management Jobs in Belfast

plus on call charges and excellent benefits Location: Newtonabbey, Belfast - Hybrid working Must be eligible for SC clearance if successful Our client is looking for a Major Incident Manager who will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service … Delivery Managers and Recovery . In addition the Major Incident Manager will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the team. Experience needed: Essential: · Previous experience in high-priority … incident management in a multi-client or shared service environment · ITIL awareness In addition you will also have: · Knowledge of Remedy or similar tools and the Incident Management process What you will be doing: · Managing high-priority incidents through to closure · Verify Priority and reallocate as necessary · Determine incident severity · Ensure appropriate and timely progression More ❯

Manager - Infrastructure to meet contractual Performance Indicators; (c) Contribute to the development and assurance of design documentation and to the selection of appropriate applications and tools; (d) Assist in incident management, working with technical teams to resolve disruptions quickly and effectively; (e) Attend the Technical Design Authority forum and other relevant technical forums and meetings as required by … our client. The initial engagement on this contract will be to work with the Service Management project team on verifying the estate to be onboarded to management from the client’s current ICT supplier. This will involve working to agree management templates/configuration to enable onboarding. This is significant estate of upwards of 1,000 ICT More ❯