2 of 2 Remote/Hybrid SLA Jobs in Belfast

line support remotely and on-site across customer environments Managing incidents, service requests and problem tickets through ITSM platforms Prioritising workloads effectively while maintaining SLA and KPI performance targets Supporting and administering Microsoft Azure infrastructure Troubleshooting and maintaining network infrastructure across multiple client environments Acting as an escalation point ...

Support & Service Delivery Act as the first point of contact for client incidents and service requests Log, categorise, and prioritise tickets in line with SLA targets Resolve issues at first contact where possible Own and manage tickets throughout their lifecycle, providing regular updates Communicate clearly and professionally via email, phone … client-facing knowledge bases Create and update training materials, FAQs, and troubleshooting guides Deliver client training sessions and webinars Performance & Continuous Improvement Meet SLA targets for response and resolution times Maintain high customer satisfaction levels Stay up to date with new features, technologies, and industry trends Skills & Experience Technical Skills ...