5 of 5 Remote/Hybrid SLA Jobs in Belfast

Linux would be beneficial. Strong communication and problem-solving skills with a genuinely customer-focused approach. Ability to manage multiple incidents and priorities within SLA-driven environments. Flexibility to work within a rotating shift pattern, including nights, weekends and holidays. Additional Information Why Version 1 Be part of a global ...

experience in service delivery, IT support, or technical account management. Understanding of incident management, change management, and problem resolution. Familiarity with ITIL frameworks, SLA/KPI management, and customer engagement. Strong communication and relationship-building skills. Experience with JIRA, ServiceNow, or other ITSM tools. For Senior Candidates: 5+ years ...

Professional) + **GIAC Certifications:** **GCIH** (Incident Handler), **GCIA** (Intrusion Analyst), **GCDA** (Detection Analyst), or **GASAE** (AI Security Automation Engineer)**Success Metrics (KPIs)****Queue & Dispatch SLA -** 95%+ of HITL exceptions and high-priority AI-flagged alerts assigned within defined SLAs.**Knowledge Base Freshness -** 100% of operational runbooks reviewed and indexed ...

hiring multiple Service Delivery Manager roles across Belfast, London, Dublin and Toronto. You will oversee enterprise customer service delivery, ensuring SLA/KPI adherence and timely resolutions while collaborating with support, engineering and product teams. Prior experience with KX products such as KX Insights or KDB+/q is valued. ...

existing POS (Point of Sale) partners and systems. They ensure that customers orders successfully flow through the Olo ecosystem by driving critical SLA’s, uptime and overall performance when it comes to integrations with external partners. This position is perfect for someone who has experience in the POS domain ...