2 of 2 Remote SLA Jobs in Belfast

of ICT and deputise as needed You'll Bring: Experience as an IT Manager, Service Delivery Lead, or Infrastructure Manager A track record of supplier/vendor management and SLA/KPI oversight Broad infrastructure knowledge (Office 365, AD, patching, hybrid environments) Security awareness and ISO-aligned best practice implementation IT Manager Belfast | Service Delivery Manager NI | Infrastructure Manager Jobs More ❯

offering strategic advice and ensuring high-quality, best-practice solutions. Own and manage client relationships, escalations, and complex support cases. Oversee ticket queues across Workday HCM functional areas, ensuring SLA adherence and resolution quality. Support presales activities, including solution demonstrations, scope definition, and effort estimation. Develop and enhance AMS offerings to keep Kainos at the forefront of the Workday ecosystem. More ❯