3 of 3 Remote Service Management Jobs in Belfast

Months Start Date: ASAP Location: Remote Clearance Required: Active SC Front End: Docker REACT/Typescript GDS Design Kit Node.JS StoryBook Job Description Management and resolution of tickets relating to incident, change, service request and problem processes in accordance with DDaT operating models Release management including building … the deployment packages ready for release into production environment. Identify, agree, and implement ideas for Continuous Service Improvement across the service management processes and technology. Interface with other support services, raising and responding to requests and undertaking shared technical investigations as required to resolve incidents. Be proactive … about investigating issues in seeking additional knowledge from subject matter experts. Able to work and take ownership of a Legacy service, with a Legacy deployment model. Development and Engineering: Develop and maintain the existing service. Complete changes within a Legacy environment, while taking ownership of the domain to become More ❯

reports and produce communications, e-blasts and other forms of communication that may be both internal and client facing, to include leadership and executive management Draft root cause analysis reports and recommendations after cybersecurity incidents Identify risk areas that will require vulnerability prevention Stay current with Security technologies and … administration, configuration, and optimization experience with platforms such as Alien Vault, IBM QRadar, ArcSight or LogRhythm Threat hunting experience Malware reverse engineering and outbreak management experience Experience participating in and acting as an escalation point for complex network threat investigations Linux command line experience Experience and knowledge of public … written communication skills Knowledge of IP networking and network security including Intrusion Detection Familiarity with common network vulnerability/penetration testing tools Familiarity with service management software such as ServiceNow Familiarity with data visualization platforms such as Domo Some experience with system hardening guidance and tools Experience on More ❯

WorkPal is a cloud-based field service management software allowing both online and offline working, designed to bring field service operations into the digital era. We have over 13 year's experience under our belt and having achieved multiple industry awards, together with our recently announced investment More ❯