ASPIRE Global Service Centre - Service Desk L1 L2 Team Leader - Belfast
- Hiring Organisation
- Hackajob Ltd
- Location
- Belfast, County Antrim, Northern Ireland, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £75,000
Manager, to oversee our IT service desk operations 24/7 at the Global Service Centre. The ideal candidate will be a hands-on leader and will manage a team of service desk analysts globally at both Level 1 and Level 2 skills, ensuring the delivery … performance metrics, such as first-call resolution rate, response time, and ticket backlog. Manage the digital handover to the next shift team leader for seamless service. Manage and prioritize workload, including escalations and major incident handling. Ability and willingness to be active in ticket handling and resolutions. ...