Belfast, County Antrim, Northern Ireland, United Kingdom
ClearCourse
Company description: ClearCourse Job description: Are you an experienced IT support technician with a passion for training? We are looking for a Technical Services Engineer who will act as the point of contact for customers and Junior support staff. Responsibilities include logging and addressing tickets, maintaining detailed records of customer interactions, training customers on how to use the … system and engaging with customers in a professional and amicable manner. This role encompasses various areas such as Technical Support, Bug Investigations, Knowledge Base Articles, Onboarding, Training, Migrations, and Bespoke Template work. Key Accountabilities: Learn and understand the Companys products and services Act as the customers main point of contact within the Company, including answering the phone, logging tickets More ❯
Belfast, County Antrim, Northern Ireland, United Kingdom
ClearCourse
Company description: ClearCourse Job description: Are you a recent graduate with exceptional interpersonal and communication skills who can think logically to solve problems? As aTechnical Services Engineer at BlueZinc, part of CearCourse, you will be responsible for logging and addressing tickets, maintaining detailed records of customer interactions, and engaging with customers professionally and amicably. This role encompasses various areas … such as Technical Support, Bug Investigations, Knowledge Base Articles, Onboarding, Migrations, and Bespoke Template work. Candidates must prioritise teamwork, taking ownership of tickets until resolution. Building positive relationships with both colleagues and customers is crucial. Essential attributes include a confident telephone demeanor, a helpful attitude, and a proactive approach to problem-solving. About ClearCourse ClearCourse Group is a rapidly More ❯
Company description: ClearCourse Job description: Are you a recent graduate with exceptional interpersonal and communication skills who can think logically to solve problems? As aTechnical Services Engineer at BlueZinc, part of CearCourse, you will be responsible for logging and addressing tickets, maintaining detailed records of customer interactions, and engaging with customers professionally and am click apply for full job More ❯
