Technical Services Engineer
- Hiring Organisation
- ClearCourse
- Location
- Belfast, County Antrim, Northern Ireland, United Kingdom
- Employment Type
- Permanent, Work From Home
Company description: ClearCourse Job description: Are you an experienced Technical Services Engineer with exceptional interpersonal and communication skills who can think logically to solve problems? As aTechnical Services Engineer at BlueZinc, part of CearCourse, you will be responsible for logging and addressing tickets, maintaining detailed records … customer interactions, and engaging with customers professionally and amicably. This role encompasses various areas such as Technical Support, Bug Investigations, Knowledge Base Articles, Onboarding, Migrations, and Bespoke Template work. Candidates must prioritise teamwork, taking ownership of tickets until resolution. Building positive relationships with both colleagues and customers is crucial. ...