2 of 2 Remote Customer Retention Jobs in Berkshire

Responsibilities: Proactively building and maintaining effective relationships to allow growth Working on new implementations, from gap analysis through to production delivery, ensuring that go-live is achieved Supporting existing customer implementation(s) Liaison with internal teams to support the design, development and QA processes ensuring that all required software development is planned and delivered to agreed specifications and timescales … Identifying opportunities to advocate for additional products or services and contribute to customer retention and renewal efforts. Use experience of travel/systems to assist customers in identifying new requirements (BAU change requests and new project initiatives) Lead Customer Project review and Delivery Meetings with customer teams including BA's, PM's, Testing Teams, IT … years of experience within software development organisation/travel company Experience with travel reservations and tour operating/dynamic packaging systems Experience of working directly with customers and on customer sites Excellent analytical and project management skills Hands on and practical approach to delivery Highly versatile and at ease operating and communicating with external and internal people across all More ❯

business locations of all sizes and industries. The Product Owner participates on a cross-functional Agile Scrum team to develop and maintain Point of Rental software products to support customer acquisition and retention, based on the customer's needs, the competitive landscape, industry trends, and business value to the company. Their leadership and product knowledge guide … defects, and defining acceptance criteria and business requirements documents to support design, development, and testing efforts. Working with stakeholders, plan and execute Sprints that balance initiatives of Product Roadmap, Customer Satisfaction, Technical Innovation and Debt. Collaborate with Product Managers to define, analyse, and communicate internally the Product Roadmap in alignment with customer needs and business objectives as supported … by business cases, market research, customer data, and competitive analysis. Lead, collaborate with, and motivate a cross-functional team of developers, testers, and others to develop, execute, and release in alignment with product roadmaps. Communicate with internal stakeholders about the prioritisation of the Product Backlog and the product and release progression status. Fully understand and validate the business strategy More ❯