Senior Application Support Engineer
- Location
- Reading, England, United Kingdom
server-based applications.Own, troubleshoot, and resolve complex 2nd and 3rd line technical issues within agreed SLAs.Plan and execute application upgrades, security patching, and impact analysis across Production and Non-Production environments.Implement monitoring and continual service improvement to reduce ticket volume and optimize system reliability.Provide guidance, training, and technical … coaching to junior analysts.Investigate Windows Event Viewer and Application log analysis to identify root causes of application errors.Create and update \"how to guides\" and knowledge base articles for common fixes and internal processes.Collaborate closely with other application engineers in the team as well as liaising with the client ...