2 of 2 Remote/Hybrid Performance Metrics Jobs in Berkshire

service governance, and continuous improvement. You will be responsible for producing and enhancing reporting across Productivity, IAM, Hardware, Endpoint, and Collaboration services, ensuring that performance metrics, SLAs, and service health indicators are clearly understood and effectively communicated. This is an excellent opportunity for an analytical, detail-oriented professional … passionate about data-driven decision making within a complex technology landscape. Key Responsibilities SLA, KPI & Performance Reporting Build and maintain dashboards, reports, and scorecards covering SLAs, KPIs, OLAs, and operational metrics. Monitor trends to identify risks, bottlenecks, and improvement opportunities. Produce monthly and quarterly performance packs with clear ...

with Product teams to maintain training content accuracy and incorporate platform updates and enhancements. Continuous Improvement: Evaluate training delivery effectiveness through assessments, feedback, and performance metrics. What you will need: Strong technical background inCisco Webex(Calling, Meetings, Messaging)orUCaaSbased equivalent,andcloud contact centre platforms (CCaaS). Experience deliveringtechnical training ...