Data Analyst
- Hiring Organisation
- New Street Consulting Group (NSCG)
- Location
- Slough, Berkshire, UK
- Employment Type
- Full-time
clients worldwide. The Role As part of the Trading Services function, you will act as a trusted advisor to senior leadership, leveraging data and analytics to drive operational excellence and customer satisfaction. You will design reporting frameworks, uncover actionable insights, and lead a small team of analysts to deliver … impact at scale. Key Responsibilities Develop and manage performance reporting frameworks across all customer contact channels. Conduct deep-dive analytics to identify operational bottlenecks and efficiency gaps. Integrate customer sentiment metrics (NPS, CSAT, CES) with operational KPIs to inform strategic decisions. Drive predictive and proactive analytics ...