2 of 2 Root Cause Analysis Jobs in Billingham

closely with EUC, Infrastructure, Networking, Security, and Project teams to resolve cross-functional technical challenges. Analyse logs, performance metrics, and system behaviour to perform root cause analysis. Support incident, problem, change, and release management processes in line with ITIL standards. Maintain technical documentation, support procedures, and knowledge base … operational standards. Required Experience Proven experience in a Level 3 EUC, Desktop Engineering, Workplace Technology, or Application Support role. Strong troubleshooting, diagnostic, and root cause analysis skills. Experience supporting Windows-based enterprise applications and endpoint platforms. Experience working on large-scale IT transformation, migration, or deployment programmes. ...

vendors and support partners as needed. Required Skills & Experience Previous experience in a Level 2 Desktop, EUC, or Application Support role. Strong troubleshooting and root cause analysis skills. Experience supporting Windows desktop environments within enterprise organisations. Knowledge of: Windows 10 and Windows 11 Active Directory SCCM/ ...