3 of 3 Remote/Hybrid Configuration Management Jobs in Birmingham

responsibilities Coordinate and support internal and vendor teams to ensure consistent, reliable production support for the ServiceNow platform Oversee incident, problem, and request management processes to support service quality and timely resolution Monitor service performance and share insights on service levels, response times, and platform health to support informed … improvements Your skills and experience Proven experience supporting production services within a large-scale enterprise environment Strong knowledge of ServiceNow including Information Technology Service Management, Configuration Management Database, Information Technology Operations Management, and Information Technology Asset Management Experience managing major incidents and supporting service operations ...

solutions are documented to a high standard. Self-motivated individual with the ability to complete tasks independently and as part of a team. Change management experience. Desirable: Experience of Windows server administration – Active directory, DNS, IIS, Update Management, Performance troubleshooting through methods such as log analysis. Familiarity with … security solutions such as ProofPoint and ONDmarc Experience working in a regulated industry, e.g. telecoms, financial services, utilities. Experience of Jira & Confluence for work management & documentation Networking experience – LAN/WAN/SDWAN/Azure networking such as routing, firewalls, network peering etc. Microsoft certifications relating to Infrastructure within ...

belief in owning the services you build. Examples include GitLab CI, GitHub Actions or Argo. Nice to have Experience with Infrastructure as Code or configuration management tools. Examples include Terraform or Ansible. Experience working in secure, restricted or air gapped environments, including Defence networks or MODCloud aligned platforms. ...