4 of 4 Remote/Hybrid Customer Engagement Jobs in Birmingham

Customer Success Manager (SaaS) Birmingham (hybrid – 1–2 days per week in the office, rest remote) Circa £35,000 base (depending on experience) + commission Private medical, life assurance, pension, electric car and cycle schemes, 25 days’ holiday + bank holidays!! Our client is an ambitious, rapidly growing financial … customers include large corporates and some of the UK’s biggest public sector organisations. They’re looking for a proactive, commercially-minded and experienced Customer Success Manager who can own the customer journey from onboarding right through to renewal and expansion . Their culture is built around people ...

throughout the process. Your skills Proven track record of managing multiple concurrent ERP implementation projects; Strong written and verbal communication across all levels of customer engagement; Team Player with a can-do attitude willing to take on challenges to get the job done; Good commercial acumen understanding … balance between profitable customer engagement and the need to deliver customer value ...

processes, capability and service offering Contribute to and deliver continuous improvement of service delivery for implemented M365 solutions Participate in team meetings, project meetings, customer meetings and departmental or corporate meetings and sessions. Essential technical and professional skills, knowledge, and qualifications: Education: Bachelor's degree in computer science, Information … experience. Experience: Minimum of 5 years of experience in Dynamics 365 CE and Power Platform development and customisation. Technical Skills: Omnichannel & CoPilot Studio for Customer Service Skilled in the configuring and optimising Omnichannel and CoPilot Studio for Customer Service and Contact Centre, including live chat, voice, and digital ...

about using technology to solve problems and create a seamless experience? As an apprentice, you’ll play a key role in enhancing user and customer experiences through AI-powered tools, automation and cutting-edge contact centre technologies. Role Assist in the configuration, maintenance, and optimisation of Amazon Connect contact … centre solutions. Assist in creating and maintaining dashboards and reports to monitor system performance and customer experience metrics. Support the continuous improvement of digital channels and AI-powered functionalities within Amazon Connect; this includes building flows, dialogues, and interactions that meet customer needs and align with business goals. ...