7 of 7 Remote/Hybrid ITIL Jobs in Birmingham

expertise with a proven track record of mitigation Excellent written and verbal communication skills The ability to work collaboratively across multiple teams and disciplines ITIL Foundation or similar service management qualification (desirable) Experience in construction, building materials, or related industries(desirable) Knowledge of SAP/ERP implementations and cutovers Change ...

delivery methodologies such as Agile or PRINCE2. Education Degree in a relevant field or equivalent experience. Certifications such as TOGAF, Azure/AWS, ITIL, PRINCE2, or Agile are beneficial but not essential. Benefits: 25 day... ...

Degree in relevant subject or equivalent highly developed in-depth experience, specialist knowledge and subject matter expertise in a technology subject or professional qualification. ITIL Foundation or equivalent. ITSM Platform certification e.g. ServiceNow Administration Certificate Excellent understanding of Microsoft applications including Word, Excel, Outlook, MS Teams, Miro etc Demonstrate commitment … Continued Professional Development (CPD) Experience Essential Proven experience of managing full-service lifecycles Knowledge and experience of IT best practice such as ITIL Experience of acting in a mentor or coach capacity to colleagues Demonstrated track record in effectively resolving conflicts within the workplace. Proficient in persuading others to adhere ...

expertise relevant to the role in Digital/ICT Cisco Certified Network Associate and/or Cisco Certified Network Professional or equivalent experience ITIL Foundation qualification. Demonstrate commitment to own Continued Professional Development (CPD). Post graduate level qualification in a relevant area of ICT. Experience Essential Extensive recent experience … organisational and national standards. Proven experience of managing full-service management lifecycles. Knowledge of IT best practice as stipulated by the IT Infrastructure Library (ITIL). Knowledge of project and programme management methods, including PRINCE 2, Agile methodologies. Experience of presenting complex and contentious information to a large technical ...

achieve their intended outcomes. Conduct post-implementation reviews (PIRs) for failed or high-risk changes. Identify lessons learned and opportunities for continual improvement. Key ITIL Accountabilities The Change Manager is accountable for: Reducing the number of failed changes. Increasing the success rate of changes. Minimising service outages caused by change … activities. Ensuring compliance with governance and audit requirements. Supporting continual improvement of change processes. Common ITIL Metrics (KPIs) Change success rate Change failure rate Number of emergency changes Unauthorised changes detected Changes implemented on schedule Service outages caused by changes Mean time to implement changes CAB effectiveness and approval cycle ...

SLAs, KPIs, incidents and problem management outcomes Identify service risks and deal with them before they escalate Make sure services meet contractual and ITIL expectations Support commercial conversations around renewals, changes and growth Work closely with operations, account teams and presales to shape better services You will be trusted … Strong operational background such as service desk management in IT or Managed Services Experience of managing customers with 300-500 users Solid awareness of ITIL and service governance in practice, not just theory Hands-on approach Takes ownership and stays calm when things dont go to plan What We Offer ...

growing too. Join us, and you’ll be part of a highly skilled technical team working on incidents, problems and changes at our ITIL-aligned CSC. Supporting national live services and infrastructure, you’ll tackle both operational and project-related tasks, expertly managing your workload. You’ll also get involved … hardening and security best practice. Experience of PKI and encryption technologies. Experience of failover testing, resilience and redundancy methodology. Experience of working within a ITIL service environment working to defined metrics and SLAs. Preferred Cisco CCNP equivalent qualified. How to apply To begin your career at the Met, please click ...