2 of 2 Remote ITSM Jobs in Birmingham

Impact analysis and predictive and preventative insights Qualifications: ? 10 + years' experience builds observability level 4. ? Expertise in Splunk platform, including Essentials, Enterprise Security, and ITSI. ? Strong understanding of ITSM concepts (ITIL, ServiceNow) and service management processes. ? Proficiency in Scripting and programming languages like Python, Shell Scripting, or Perl (beneficial). ? Excellent analytical and problem-solving skills. ? Solid understanding of More ❯

support coverage Complete training objectives and uphold Syscos Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge … and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 JBRP1_UKTJ More ❯