launch through to continuous improvement and retirement Develop repeatable managed services, consultancy offerings, assessments, adoption frameworks, packages, pricing models and go-to-market propositions Lead service development across Copilot adoption and extensibility, AI agents, knowledge management, process automation and workplace transformation Work with Platforms and Engineering to standardise, automate … upsell and cross-sell Work with Microsoft Alliances to make the most of incentives, funding, certifications and specialisations Copilot, AI adoption and customer outcomes Lead Copilot and AI architecture and service growth, setting best practice for adoption, governance, security and data readiness Guide strategic customers through AI transformation programmes, workshops ...