2 of 2 Remote/Hybrid Lead Architect Jobs in Birmingham

Lead Technical Architect, you'll join DWP Digital's Digital Channels team, leading the architecture design behind our Digital Channels Contact Centre (DC3). This is a critical transformation programme moving from traditional voice-based services to a fully integrated omni-channel contact centre. You'll operate … contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/WFO tooling You and your role As a Lead Technical Architect, you'll lead the design and evolution of DWP's next-generation contact centre platform. You'll drive the shift ...

NewsNowGh in Birmingham is seeking a User Experience Lead to enhance digital platforms within a global banking environment. This role will define UX strategies and ensure alignment with business goals across ServiceNow. In this position, you will influence user experience quality, collaborate with various teams, and drive improvements ...