2 of 2 Systems Thinking Jobs in Birmingham

ensuring content experiences are crafted not just for user interfaces , but also for AI-driven interactions. This role is far from business as usual - blending content expertise , UX strategy, systems thinking and emerging AI technologies - it's an opportunity to shape next-generation, AI-powered experiences. This role can be hybrid based from our Birmingham office, or can … is optimized for use in AI -powered produ ct experiences. Collaborate with UX, product, and engineering partners to deliver clear, usable content across digital products. Advocate for user-centered thinking in the creation of scalable, intelligent systems. Use research and testing to validate tools and frameworks with internal users. Contribute content expertise to specific projects as needed, with an … emphasis on building reusable solutions and models rather than one-off content. Minimum qualifications 5+ years of experience in content design, UX design, or adjacent fields, with evidence of systems thinking and working beyond microcopy. E xperience developing and working with AI or LLM-driven products or tools. Familiarity with conversational design, prompt design, or agentic UX approaches. More ❯

engineering teams across its shop and contact centre platforms . This is a critical role for someone passionate about driving technical delivery, enabling cross-team collaboration, and modernising enterprise systems at scale. This role is remote with occasional office visits. You'll work closely with product, architecture, and delivery leads to shape the future of omnichannel retail technologyensuring teams … build secure, scalable, and maintainable systems that enhance customer and colleague experience. Key Responsibilities: Lead multiple development teams delivering core retail and contact centre solutions Enable modernisation and reduce legacy dependency through technical leadership Align development practices with Agile, Continuous Delivery, and DevOps principles Guide teams through complex delivery cycles in hybrid delivery environments Drive collaboration across engineering, product … infrastructure, and architecture Required Skills & Experience: Strong track record of leading software development teams in enterprise environments Deep understanding of modern architecture patterns (e.g. microservices, event-based systems) Experience overseeing large-scale transformation and system modernisation initiatives Confident managing hybrid teams (onshore/offshore) and engaging with senior stakeholders Familiarity with CI/CD pipelines, cloud platforms, and Agile More ❯