2 of 2 Remote Technical Support Jobs in Birmingham

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd … line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯

suppliers and tradespeople and work with local communities to make sure that our plans meet their needs. Main purpose of the role We have a fantastic opportunity for a Technical Services Field Support to join us, the role is field based covering our Midlands regions (including the West Midlands, East Midlands and South Midlands), with opportunity to work … from home one day a week. Reporting into the Technical Services Field Lead, the successful candidate will play a vital role within the business, delivering high value service and expertise to our nationwide regional offices, construction sites and sales offices. They will champion IT and business initiatives and be a focal point, assisting/training the regional and site … teams to adopt technologies. The role will play a key part in the successful coordination, delivery, in-life support, and removal/re-deployment of digital technology solutions utilised by our business. The daily duties of the Technical Services Field Support will be varied in scope and complexity, and therefore the individual should have a sound and More ❯