Blackpool, Lancashire, North West, United Kingdom Hybrid / WFH Options
DWP Digital
Lead IT Service Manager Paying £72,664, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Lead IT Service Manager to join our Desktop Leadership tea. You will sent the vision and strategy for service management, ensuring processes are managed and maturing. Our DWP Digital teams … of techniques in Problem-Solving, applying an analytical mindset to solve complex challenges, and using verbal and written communication techniques to present data and strategies effectively. Experience in a lead ITIL/ITOM Service Management role within a Desktop Environment, driving strategic vision and managing cross-functional teams to achieve operational goals. You and your role This role is part … of our Desktop Leadership team with a wider responsibility on helping lead the Desktop Environments Function. As a Lead IT Service Manager you will take the lead within the Desktop team to provide live support across all our services. Specifically you will be leading our New Environments team, where you will have a critical role in developing an enhanced performance More ❯
Blackpool, Lancashire, North West, United Kingdom Hybrid / WFH Options
DWP Digital
Pay up to £77,740, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Lead Product Manager to join Digital Channels for the Next Generation Contact Centre (NGCC) & Contact Centre Modernisation Programme (CCMP). As our Lead Product Manager, you'll shape the future of contact … scale of what we do is extraordinary, with over 35,000 agents and receiving circa 80 million calls a year. You and your role You'll work with and lead our product teams, using your contact centre domain knowledge to develop product roadmaps and handle complex issues. Together with the Architects, Engineers, Operational colleagues and business strategy teams, you'll … to get into work. This is a key senior leadership role. You will: Drive product vision, roadmaps, and lifecycle management. Collaborate with diverse internal and external stakeholders. Empower and lead a team of Product Managers and Analysts. Share expertise and mentor others in product management best practices. Engage with our vibrant Product Community of Practice to innovate and grow. What More ❯
Blackpool, Lancashire, United Kingdom Hybrid / WFH Options
DWP Digital
Lead IT Service Manager Paying £72,664, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Lead IT Service Manager to join our Desktop Leadership tea. You will sent the vision and strategy for service management, ensuring processes are managed and maturing click apply for full More ❯